Understanding How to Deliver a Consistent Customer Experience
SCOTT KNAUL CEO SMK Workforce Solutions
In this 60-minute webinar we will kick-off our Consistent Customer Experience webinar series. We will clearly identify the elements
that define the customer experience and will explore why delivering a consistent experience is critical for your brand and bottom line.
We’ll outline the processes, tools and technology that enable retailers to deliver their vision for their customers.
Sessions will take attendees through the entire process of optimizing the customer experience, including strategies around: payroll,
labor allocation, communication, space optimization and data analytics. Each presentation also will include an inside look at these
strategies in action.