Winning The Battle Of Customer Service Vs. Task: Optimizing The Customer-Centric Payroll Equation
Vice President of Retail Services Connors Group
Store teams are confronted with competing priorities every day. What determines which stores stand a chance to manage those
decisions effectively? Allocating payroll and scheduling based on the actual time activities take is a good place to start.
Understanding the impact of customer interaction based on brand-specific, statistically-relevant behavioral studies helps shape
in-store decision making, too.
This session will focus on foregoing the guesswork associated with allocating payroll and scheduling by establishing appropriate labor
standards for store-based activities, and demonstrates the value of measuring how the customer shops your brand and the impact associate
behaviors have on that experience.